Technology Assistance Center

If you get a new phone or reset your phone, you will need to reactivate the Duo Mobile app. Follow the steps below.

Step 1

Go to the Duo Enrollment Page and log in with your NetID and password.

Step 2

On the Duo prompt page, click the Settings button and then My Settings & Devices.

Step 3

Verify your identity. Since we’re reactivating Duo Mobile, Duo Push will not work. Instead, choose either Call Me or Enter a Passcode (which will send you a code via text message).

Step 4

Click the Gear button next to the phone you are reactivating.

Step 5

Click the Reactivate Duo Mobile button.

Step 6

Select your phone’s operating system, then click Continue.

Step 7

Install the Duo Mobile app on your device if you have not already done so, then click the I have Duo Mobile.

Step 8

On your phone, open the Duo Mobile app. Click the “+” icon on the top of the screen. Hold your phone up to the computer and scan the on-screen barcode using the Duo Mobile application’s built-in scanner. After you have scanned the barcode, click Continue.