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Student at Great Falls College MSUJenkins’ (2011) research identified seven practices of highly effective organizations.

Great Falls College MSU is currently underway in many of these regards, and yet more work is necessary to ensure we are employing all seven of these practices in a concerted and coherent manner.

To realize the transformational power of these practices, and to be effective, they must be implemented in concert, not isolation, and at scale.





The seven practices are:

  1. Strong Leadership: Inclusive leaders, across the organization, who are results oriented
  2. Focus on the Customer: Student Centeredness
  3. Functional Alignment: “institutional program coherence” or interrelation of programs for students (curriculum, instruction, assessment, climate, etc.)
  4. Process Improvement: continued analysis of organizational processes to ensure programs and services improve over time
  5. Use of Measurement: measureable goals, assessment, evaluation at all levels to inform process improvement and management decisions
  6. Employee Involvement/Professional Development: employee understanding of organizational goals, and developed to lead the necessary reforms
  7. External Linkages: Connections to K12 and four-year colleges and universities


Works Cited Throughout
Bailey, T., Smith-Jaggars, S., & Jenkins, D. (2011). Introduction to the CCRC assessment of evidence series. New York, NY: Columbia University, Teachers College, Community College Research Center. Jenkins, D. (2011). Redesigning community colleges for completion: Lessons from research on high performance organizations. New York, NY: Columbia University, Teachers College, Community College Research Center.