Notification of Montana University System Complaint Process
In October 2010, the United States Department of Education released new regulations known as the “Program Integrity” rules, which are intended to address concerns relating to the integrity of programs offered by postsecondary educational institutions and authorized under Title IV of the Higher Education Act (HEA), as amended. As part of those new rules, each state must have in place a process for receiving, reviewing, and responding to complaints concerning post-secondary educational institutions delivering educational services in that state, and each institution must inform students how to initiate complaints in the state where student receives instruction. This notification provides information on the complaint process available to students of the Montana University System and to students receiving instruction in the State of Montana.
Pursuant to Mont. Code Ann. § 20-25-201 and Title 20, Chapter 15 of the Montana Code Annotated, the designated units of the Montana University System and the duly organized community college districts in the State of Montana are legally authorized to provide postsecondary education in the State of Montana. Together, these fourteen entities form the group of public postsecondary educational institutions in the State of Montana, all of which are under the authority and control of the Board of Regents of the Montana University System. Those institutions are as follows:
These institutions are accredited by the Northwest Commission on Colleges and Universities, 8060 165th Avenue NE, Suite 100, Redmond, Washington 98052, (425) 558-4224. You may view evidence of each institution’s accreditation online.
HOW TO FILE A COMPLAINT:
Montana University System Institutions
Students and prospective students of the Montana University System are encouraged to initially address complaints through the relevant institution’s complaint or review procedures. For distance education students, you may contact Laura Wight, Director of eLearning and Library Services, and for on-campus students, you may contact Heidi Pasek, Associate Dean/CAO, if you wish to file a complaint.
Complaints that remain unresolved after engaging in the above-referenced process may be further pursued in the following manners:
Institutions Outside the Montana University System
Individuals with complaints regarding institutions that are operating in Montana, but are not part of the Montana University System, have the following options: