Computer user support specialists help people solve problems with their computer hardware
Computer user support specialists help coworkers or people who bought their companies'
products. They start by talking to customers about problems they may be having. They
either make the repairs themselves or tell customers what to change.
Computer user support specialists may have different tasks depending on if they are
providing support to customers or coworkers.
Some computer user support specialists help coworkers test or monitor systems to locate
the problem. They make repairs and test to make sure the problems are fixed. They
may continue to monitor computers to see if more work needs to be done. Specialists
document what repairs they made and what hardware or software they installed.
Computer user support specialists talk with managers and staff about the company's
computer needs. They may help to locate computers or software that meet the company's
needs. They install software following manufacturers' guidelines.
Specialists in large companies may develop training materials and teach staff how
to use new software. They may also supervise other computer user support staff.
Other computer user support specialists help customers who bought products from computer
hardware and software vendors. They communicate with customers by telephone or e-mail.
They usually do not have access to the computer.
Computer user support specialists talk customers through how to install software or
replace hardware. They send out new parts if the hardware is not working. Specialists
document the type of questions they answer each day.
Because computer hardware and software are constantly changing, support specialists
must be aware of developments in the field. They may attend conferences and trainings
or read magazines to learn about changes.
Information Above From Montana Career Information System
Median Wage (US)*
Fall 2022 MUS Student Health Insurance Premiums may be changing. Please check the Health Insurance website and/or Student Central for confirmed premium rates. Students will be charged an additional fee of $21 per credit for online/hybrid courses.
Students seeking federal financial aid (which includes grants and loans) must complete
the Free Application for Federal Student Aid (FAFSA) which online at fafsa.ed.gov. As a result of completing a FAFSA, an applicant will receive a federal Student Aid
Report (SAR) in the mail or online. An electronic version of the SAR is automatically
sent to the schools listed on the FAFSA. To list Great Falls College MSU, use our
school code: 009314.
Students applying for financial aid may also be required to provide proper federal
income tax information, completed verification materials, and any other information
requested by the Financial Aid Office. Students must apply for financial aid annually.
Assistance is available to prospective students applying for financial aid. In addition,
financial aid counseling for new students is an integral part of the admissions and
orientation process. Once enrolled, students may receive counseling and assistance
as needed. For assistance, please call 406-771-4334, or write to the Financial Aid Office, Great Falls College MSU, 2100 16th Ave S, Great Falls, MT 59405, or email email@example.com.
Great Falls College MSU also offers a wide variety of different scholarships to assist
you in paying for your college. To view a list of current scholarship offerings, please
see our scholarship page.
Many students need preliminary math and writing courses before enrolling in the program requirements. These courses may increase the total number of program credits. Students should review their math and writing placement before planning out their full program schedules.
Indicates prerequisites needed.
Placement in course(s) is determined by placement assessment.
Technical electives must be approved by program director.
A grade of C- or above is required for graduation.
Steve Robinett, M.E.d.