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What Is Info Systems Support?

Computer user support specialists help people solve problems with their computer hardware and software.

Computer user support specialists help coworkers or people who bought their companies' products. They start by talking to customers about problems they may be having. They either make the repairs themselves or tell customers what to change.

Computer user support specialists may have different tasks depending on if they are providing support to customers or coworkers.

Coworker support

Some computer user support specialists help coworkers test or monitor systems to locate the problem. They make repairs and test to make sure the problems are fixed. They may continue to monitor computers to see if more work needs to be done. Specialists document what repairs they made and what hardware or software they installed.

Computer user support specialists talk with managers and staff about the company's computer needs. They may help to locate computers or software that meet the company's needs. They install software following manufacturers' guidelines.

Specialists in large companies may develop training materials and teach staff how to use new software. They may also supervise other computer user support staff.

Customer support

Other computer user support specialists help customers who bought products from computer hardware and software vendors. They communicate with customers by telephone or e-mail. They usually do not have access to the computer.

Computer user support specialists talk customers through how to install software or replace hardware. They send out new parts if the hardware is not working. Specialists document the type of questions they answer each day.

Because computer hardware and software are constantly changing, support specialists must be aware of developments in the field. They may attend conferences and trainings or read magazines to learn about changes.

Information Above From Montana Career Information System

Employment Data
  Computer User Support Specialist
Median Wage (MT)* $45,410 yearly - $21.83 per hour

Median Wage (US)*

$52,690 yearly - $25.33 per hour
Annual Job Openings (MT)* 24
Annual Job Openings (US)* 53,600
Expected Growth (MT)* 8.4%
Expected Growth (US)* 8%
*Montana Career Information System
Why Great Falls College MSU

Figure Out Your Finances

CIT - Information Systems Support Program Estimated Costs


Figure Out Your Finances

Students seeking federal financial aid (which includes grants and loans) must complete the Free Application for Federal Student Aid (FAFSA) which online at fafsa.ed.gov. As a result of completing a FAFSA, an applicant will receive a federal Student Aid Report (SAR) in the mail or online. An electronic version of the SAR is automatically sent to the schools listed on the FAFSA. To list Great Falls College MSU, use our school code: 009314.

Students applying for financial aid may also be required to provide proper federal income tax information, completed verification materials, and any other information requested by the Financial Aid Office. Students must apply for financial aid annually.

Assistance is available to prospective students applying for financial aid. In addition, financial aid counseling for new students is an integral part of the admissions and orientation process. Once enrolled, students may receive counseling and assistance as needed. For assistance, please call 406-771-4334, or write to the Financial Aid Office, Great Falls College MSU, 2100 16th Ave S, Great Falls, MT 59405, or email finaid@gfcmsu.edu.

Great Falls College MSU also offers a wide variety of different scholarships to assist you in paying for your college. To view a list of current scholarship offerings, please see our scholarship page.

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Computer Information Technology Faculty

 

Photo of Steve Robinett

Steve Robinett, M.E.d.

Office: B123
406.268.3721
steven.robinett@gfcmsu.edu

Photo of Cheryl Simpson

Cheryl Simpson

Office: B122
406.771.4375
cheryl.simpson@gfcmsu.edu

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